Wine Consultant - Inside Sales


The Wine Consultant will join a team of inside sales professionals to follow up with customers through telecommunications, in an effort to generate wine sales and build a lasting customer case. This position is responsible for communicating with winery contacts and other potential wine buyers to drive wine sales and cultivate customer relationships while maintaining the standards and best practices of the Wine Concierge team. MAIN DUTIES & RESPONSIBILITIES: • Make outbound calls to prospective customers in effort to gain their business and establish relationship • Converts inbound inquiries into sales by answering inbound telephone calls • Influences existing- assigned customers to buy additional wine by following brand guidelines and discounting standards • Document transactions and maintains database by entering, verifying, and backing up customer communication touch points • Entering customer orders • Submitting accurate details for custom label orders • Getting final approval from customers regarding custom labels • Approving custom labels on behalf of customer • Notifying team leads of large volume orders • Call customers to check their details and update contact records, if necessary • Inform customers of vintage outages or product outage updates • Adhere to company policies (e.g., time clock management, PTO submissions, etc.) as stated in company policy • Maintains quality service by following organizational standards • Maintains wine and selling knowledge by attending educational workshops; reviewing publications • Maintains operations by following order processing policies and procedures; reporting needed changes • Operating telephone equipment, automatic dialing systems, and other telecommunications technologies • Contributes to team effort by accomplishing related results as needed • As a team player, you may be requested to assist staff in other departments and/or assist with training of new hires on occasion Vintage Wine Estates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital or veteran status, or any other legally protected status. JOB TYPE: Full Time

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205 Concourse Blvd
Santa Rosa, California 95403
United States