Wine Club/Customer Services Coordinator
Come join us to be part of a dedicated and talented team with a highly acclaimed customer focused philosophy!! The Client Services Coordinator (customer support, wine club and order fulfullment) is responsible for creating truly exceptional service for all members and clients of Darioush by engaging with guests beyond their visit to the winery. Three key elements of responsibility and expertise necessary for success in this role include: *Client Services/Customer Support for all direct-to-consumer sales via phone and email (inbound and outbound calls) *Administration and coordination of wine club systems and membership database *DTC Order processing and coordination of wine inventory and fulfillment (via third-party services) This is a full-time employment opportunity and is eligible for benefits. Schedule may require seasonal weekend work. Interested candidates must be available to work in offices in southern Napa, near the Napa Airport. Key attributes and responsibilities for success include: *Graciously extend the Darioush experience for recent visitors, members and clients beyond the winery doors via phone and web * Practiced in the culture of top flight customer service. *Minimum 3-5 years of wine industry customer service, wine club, hospitality or sales. *Experience with wine club operations and wine fulfillment/logistics a big plus. *Strong work ethic, comfort with public speaking, detail-oriented and organized, focused and able to perform in a fast-pace environment. *Advanced computer skills a must, with industry specific systems preferred (OMS/POS/CRM) *Comfort in reaching out directly to engage wtih wine club members, former visitors and/or customers via phone *Passion for wine and general knowledge of the Napa Valley is important. Growth Opportunity: Darioush is a dynamic winery that has experienced continuous growth since inception in 1997. Our continual evolution requires ever more experienced and capable team members. At Darioush, we are stewards of careers. Each member is hired with long-term retention and growth within the company in mind. Company Overview: Darioush was founded with the mission of graciously sharing uncommon perspectives of the world in an extraordinary way. Our purpose is two-fold: to produce world-class, distinctive wines from our southern Napa Valley vineyards and craft engaging hospitality experiences that redefine modern luxury. The Darioush experience is rooted in a strong culture of people. Human relationships are the foundation of the winery and are at the heart of all we do and believe. Proprietor Darioush and Shahpar Khaledi’s philosophy is the simple truth that every member of the winery is a part of the family, and each guest or partner is no more important than the next. Though simple on the surface, this belief has deep implications for the experience of Darioush, and in many ways is the most important and brand defining. Darioush and Shahpar’s heritage is infused throughout the entire experience, creating an environment of intense warmth. We believe that true luxury is about enjoying uncommon experiences that are both spiritual and material. We take pride in introducing guests to history, culture, tastes and flavors that they may have never encountered before. This dedication to higher standards which are at once grand in scale and also grounded and genuine fosters an atmosphere that turns guests into loyalists. Our clients call us genuine, exotic, courageous, exceptional, human, luxurious, and intimate – they think we’re changing the game. Our team is brilliant and inspired, and we’re celebrated by the press. We’re growing, and on our way to becoming the world’s most beloved luxury wine brand. If you’re customer focused, detail oriented and feel rewarded when you offer exceptional service, please consider applying for this role!!