Guest Relations Coordinator

About

Job Status: Part Time, Friday - Sunday. Additional hours may be required on a seasonal basis. Reports To: Direct to Consumer Program Manager Summary: We are seeking someone who shares our core values of teamwork and passion. This is a dynamic position and will involve working within many facets of the wine industry (marketing, administrative, wine club, and tasting room). The ideal candidate must possess outstanding customer service skills and truly enjoy working with people, needs to have the ability to multi task and work under pressure in a busy environment, and have a strong desire to work within the wine industry. Under the direct supervision of the Direct to Consumer Program Manager, this position is responsible for providing world-class customer service via phone, email, and in person; facilitating tasting room reservations; upholding to customer service standards; and assisting in marketing and administration tasks as needed. Additionally, the Guest Relations Coordinator is directly responsible for processing sales through the point of sales system. Duties and Responsibilities: • Field calls and emails for tasting room and experience reservations, bookings, and general inquiries • Maintain thorough knowledge of the winery, brand messaging and products to include wines, membership programs, retail items, holiday gift programs, and seasonal promotional offers • Manage customer issues within a timely manner • Execute daily tasks surrounding database maintenance and order processing • Ensure that all telephone, fax, and email inquiries regarding general inquiries are responded to in an appropriate and timely manner • Assist in maintaining customer records and data entry • Process daily shipping orders from order generation, to order processing, to fulfillment • Proactively contact customers via phone and/or email to drive sales and keeps the customer database current • Assist with marketing tasks such as social media, event invitations, and print material • Assist in tasting room, offsite pourings, and events when needed • Help in tasting room when called upon • Knowledge of wine, wine production, and the wine industry in general • Perform other job duties as assigned • Adhere to safety standards with Company HSE policies

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Where

5805 Adelaida Road
Paso Robles, California 93446
United States

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